Privacy Policy

Privacy Policy

Effective Date: October 15, 2025
Last Updated: October 15, 2025

CLM Roofing
5200 Dixie Rd, Unit #27
Mississauga, Ontario L4W 1E3
Tel: (647) 945-9897
Email: info@clmroofing.ca

1. Data Collection

We collect personal information that you voluntarily provide when you:

  • Submit a form through our website or Meta Lead Ads (e.g., to request a quote or consultation).

  • Contact us by phone, email, or social media.

  • Interact with our website or ads, where cookies and analytics tools automatically collect technical information.

The personal data we may collect includes:

  • Full name

  • Email address

  • Phone number

  • City or location

  • Details related to your roofing project or service request

  • Technical data such as IP address, browser type, and device information (via cookies and analytics).

2. Purpose of Data Use

We collect and use your data for the following purposes:

  • To contact you regarding your inquiry or service request.

  • To prepare and send quotes and follow up on estimates.

  • To provide and manage our roofing services.

  • To communicate offers, promotions, and updates, when you have consented.

  • To analyze website and ad performance and improve our marketing.

  • To comply with applicable legal and administrative obligations.

3. Sharing with Third Parties

We do not sell or rent personal data. However, we may share limited information with trusted third parties who help us operate our business, including:

  • CRM systems and marketing platforms (e.g., HubSpot, Meta, Google, Microsoft).

  • Web hosting and analytics providers.

  • Service providers who assist with communication or advertising.

All partners process data securely and only for business purposes in accordance with this policy.

4. Data Retention

We retain personal information for up to two (2) years from the date of your last interaction or as required by law.
After this period, data is securely deleted or anonymized.
If you wish to have your data removed earlier, you can contact us at info@clmroofing.ca.

5. User Rights

You have the right to:

  • Access your personal data and request a copy.

  • Correct inaccurate or incomplete data.

  • Request deletion (“right to be forgotten”).

  • Withdraw consent for marketing communications at any time.

  • Restrict or object to certain processing activities.

To exercise your rights, please contact us at info@clmroofing.ca.
We will respond within 30 days as required by PIPEDA.

6. Legal Basis for Processing

We rely on one or more of the following legal bases to process your personal data:

  • Consent: When you voluntarily submit information through a form or ad.

  • Contractual necessity: When data is required to provide requested services or quotes.

  • Legitimate interest: When processing helps us improve services and marketing while respecting your privacy.

7. Data Security

We take appropriate technical and organizational measures to protect your data, including:

  • Secure (SSL-encrypted) transmission of website forms.

  • Password-protected systems and restricted internal access.

  • Use of reputable, compliant hosting and service providers.

  • Internal privacy and data handling procedures.

8. International Data Transfers

Some of our service providers (such as Meta or Google) may process data in other countries, including the United States.
In such cases, we ensure that appropriate safeguards are in place, such as GDPR-compliant standard contractual clauses or equivalent protections.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in law or our operational practices.
The latest version will always be posted on our website with the effective date at the top.
We encourage you to review this page occasionally for updates.

10. Contact Information

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please get in touch with us at:
info@clmroofing.ca
(647) 945-9897